How to post and respond to negative restaurant reviews
Originally aired: Tuesday, June 18, 2013
Public forums and online discussions about restaurants can get out of hand quickly as evidenced by the recent case of Amy's Bakery in Scottsdale, Ariz. The owners of the bakery got into a bitter online feud with negative commenters after they were featured on Gordon Ramsay's "Kitchen Nightmares." Public Relations professional Katie Schoen of Lane Public Relations joins us with advice on how to navigate this whole thing.